Scheduling an Appointment
Patients may schedule appointments during regular office hours by contacting the front office at 480 502-5533.

What to Bring to Your Appointment

• Insurance Card
• Copay or deductible payment, either cash or credit card.  Your copay or deductible amount can often be found on your insurance card.
• A list of current prescription medications.  Bringing the actual prescription bottles are preferred so that Dr. Betz can accurately verify all of the information regarding dosing and frequency.
• Name, address and phone numbers of previous physicians.
• Bringing previous medical records and labs will help greatly for our new patient appointments.

Canceling an Appointment
We appreciate being given more than 24 hour notice of cancellation and will work to get you rescheduled at your earliest convenience.  There is a $50 fee for regular office visits and $100 fee for Physical Exams, Annual Wellness Visit exams, and extended office visits cancelled with less than 24 hour notice or missed appointments.  This is not covered by insurance.

Refills
Please contact your pharmacy first when you need a refill.  The pharmacy will fax our office the appropriate forms to complete the process.  The doctor may ask that you schedule an appointment if it has been a while since your last visit so that he can accurately monitor your health.  Please allow 3 business days for refill requests to be completed.

Contacting Physician After Hours 
Dr. Betz is typically available after hours for emergencies.  On rare occasions you may be directed to the ED or Urgent Care.  To reach the doctor after hours simply call the office and follow the prompts on the message.  This service is meant for urgent concerns and will not be used for reviewing routine test results or refilling routine prescriptions.  No prescriptions will be provided for pain medications or antibiotics without an evaluation.   If you are having a significant medical emergency, for example, symptoms of heart attack or stroke, please call 911.

Notice of Privacy

We participate in an organized health care arrangement consisting of greater Phoenix metroppolitan area hospitals as well as physicians who have medical staff privileges at one or more of these hospitals.  Participants in this arrangement work together to improve the quality and efficiency of the delivery of healthcare to their patients. As a participant in this arrangement, we may share your private health information (PHI) with other members of this arrangement for purposes of treatment, payment or the health care operations of this organized health care arrangement.